otrs

LOW

maintainer ArteS 11 votes scanned 2026-09-17 00:27:14.276658

View on AUR

Why flagged

The source is a tarball from the project's official community website, used to build the package normally; the host is not whitelisted but is plausibly official, and the content is source code, not an unverifiable binary.

Triggered rules

Low AI review downgraded a static finding llm_review

The static rules flagged this MEDIUM, but an AI model (qwen/qwen3-235b-a22b-07-25) reviewed the full PKGBUILD and judged it LOW (confidence 95%): The source is a tarball from the project's official community website, used to build the package normally; the host is not whitelisted but is plausibly official, and the content is source code, not an unverifiable binary.

2 higher static findings superseded - not the current verdict (shown for transparency)

Medium source=() URL on a non-standard host source_untrusted_domain

One or more source=() URLs point to a host outside the trusted allowlist (github.com, gitlab.com, codeberg.org, pypi.org, …).

PKGBUILD:42 "https://otrscommunityedition.com/download/${pkgname}-community-edition-${pkgver}.tar.gz")

Medium Privileged / out-of-pacman install (sudoers, setuid, or self-update) privileged_install

The package grants elevated privileges or installs an update path outside pacman: a /etc/sudoers.d rule (often passwordless), a setuid/setgid binary, or a self-update script/service that can fetch and run future code with no checksum verification. The initial install may be verified, but the ongoing privilege + update surface is a real supply-chain / privilege-escalation risk.

PKGBUILD:81 find "${pkgdir}/usr/share/webapps/${pkgname}" -type d -exec chmod 2775 {} \;

PKGBUILD

2 offending line(s) highlighted

      1pkgname=otrs
    
      2pkgver=6.0.41
    
      3pkgrel=1
    
      4pkgdesc="OTRS is the leading open-source Help Desk and IT Service Management (ITSM)"
    
      5arch=("any")
    
      6options=("emptydirs")
    
      7url="https://otrscommunityedition.com/"
    
      8license=("GPLv3")
    
      9depends=("perl"
    
      10         "perl-gd"
    
      11         "perl-dbi"
    
      12         "perl-moo"
    
      13         "perl-ldap"
    
      14         "perl-ntlm"
    
      15         "perl-dbd-pg"
    
      16         "perl-gdgraph"
    
      17         "perl-json-xs"
    
      18         "perl-net-dns"
    
      19         "perl-datetime"
    
      20         "perl-timedate"
    
      21         "perl-pdf-api2"
    
      22         "perl-dbd-odbc"
    
      23         "perl-dbd-mysql"
    
      24         "perl-gdtextutil"
    
      25         "perl-xml-parser"
    
      26         "perl-archive-zip"
    
      27         "perl-text-csv-xs"
    
      28         "perl-xml-libxslt"
    
      29         "perl-authen-sasl"
    
      30         "perl-crypt-ssleay"
    
      31         "perl-yaml-libyaml"
    
      32         "perl-mail-imapclient"
    
      33         "perl-template-toolkit"
    
      34         "perl-crypt-eksblowfish"
    
      35         "perl-lwp-protocol-https"
    
      36         "perl-bytes-random-secure")
    
      37optdepends=("mariadb:  Fast SQL database server, drop-in replacement for MySQL"
    
      38            "apache:   A high performance Unix-based HTTP server")
    
      39backup=("etc/webapps/${pkgname}/Config.pm")
    
      40install="${pkgname}.install"
    
      41source=("${pkgname}.install"
    
      42        "https://otrscommunityedition.com/download/${pkgname}-community-edition-${pkgver}.tar.gz")
    
      43sha256sums=("cb10dda941c7477880ae06362ef69fe0cfb1d06ad9ad1315cb7322d4dd65963e"
    
      44            "0303856d6c6b74637aa1a6a1c37bc5315840b54cf3e31a39f7690000bda9b956")
    
      45
    
      46prepare() {
    
      47cat << EOL > "${srcdir}/${pkgname}.service"
    
      48[Unit]
    
      49Description=OTRS Daemon
    
      50After=network.target
    
      51
    
      52[Service]
    
      53User=otrs
    
      54Group=http
    
      55Type=simple
    
      56ExecStart=/usr/share/webapps/otrs/bin/otrs.Daemon.pl start
    
      57ExecStop=/usr/share/webapps/otrs/bin/otrs.Daemon.pl stop
    
      58RemainAfterExit=yes
    
      59
    
      60[Install]
    
      61WantedBy=multi-user.target
    
      62EOL
    
      63}
    
      64
    
      65package() {
    
      66  install -dm 0755 "${pkgdir}/etc/webapps/${pkgname}"
    
      67  install -dm 0755 "${pkgdir}/usr/share/webapps/${pkgname}"
    
      68
    
      69  install -Dm 0644 "${srcdir}/${pkgname}-community-edition-${pkgver}/Kernel/Config.pm.dist" "${pkgdir}/etc/webapps/${pkgname}/Config.pm"
    
      70  install -Dm 0644 "${srcdir}/${pkgname}.service"                                           "${pkgdir}/usr/lib/systemd/system/${pkgname}.service"
    
      71
    
      72  cp -ra ${srcdir}/${pkgname}-community-edition-${pkgver}/* ${pkgdir}/usr/share/webapps/${pkgname}/
    
      73
    
      74  for FILENAME in ${pkgdir}/usr/share/webapps/${pkgname}/var/cron/*.dist
    
      75  do
    
      76    mv $FILENAME ${pkgdir}/usr/share/webapps/${pkgname}/var/cron/`basename $FILENAME .dist`
    
      77  done
    
      78
    
      79  ln -s  "/etc/webapps/${pkgname}/Config.pm" "${pkgdir}/usr/share/webapps/${pkgname}/Kernel/Config.pm"
    
      80
    
      81  find "${pkgdir}/usr/share/webapps/${pkgname}" -type d -exec chmod 2775 {} \;
    
      82
    
      83  sed -i "s/\/opt/\/usr\/share\/webapps/g" $(grep -rl "/opt" "${pkgdir}/etc/webapps/${pkgname}")
    
      84  sed -i "s/\/opt/\/usr\/share\/webapps/g" $(grep -rl "/opt" "${pkgdir}/usr/share/webapps/${pkgname}")
    
      85}
    
      86

Scan history

Scanned at (UTC)	Severity	Rules
2026-09-17 00:27:14	Low	3
2026-09-16 00:03:17	Low	3
2026-09-15 00:25:31	Low	3
2026-09-14 00:27:57	Low	3
2026-09-13 00:19:54	Low	3
2026-09-12 00:25:17	Low	3
2026-09-11 00:19:22	Low	3
2026-09-10 00:22:44	Low	3
2026-09-09 00:04:09	Low	3
2026-09-08 00:18:08	Low	3
2026-09-07 00:30:15	Low	3
2026-09-06 00:17:06	Low	3
2026-09-05 00:16:27	Low	3
2026-09-04 00:03:13	Low	3
2026-09-03 00:15:47	Low	3
2026-09-02 00:02:31	Low	3
2026-09-01 00:11:19	Low	3
2026-08-31 00:19:57	Low	3
2026-08-30 00:04:14	Low	3
2026-08-29 00:29:17	Low	3